We want you to feel confident in your Sunray Ave swimsuit. If your purchase isn’t quite right, we’re happy to offer returns for change of mind, as well as exchanges.
Return Conditions
All returned items must be:
- Unworn and unwashed
- In original, perfect condition
- Returned with all original tags attached
- Returned with the hygiene sticker/liner still in place
- Returned in the original packaging
For hygiene reasons, we cannot accept returns of items that have been worn, washed, damaged, altered, or returned without the original hygiene protection.
Change of Mind Returns
Full priced items can be returned for a refund within 14 days of delivery. To request a return, please sign in to your account on our website and select the order you wish to return. From your order, select “Return items” and follow the instructions to submit your return request.
If you don't already have an account, you can sign in using the email address used to place your order, or use Google or Facebook to access your customer account and track your orders. If signing in with your email address, you'll receive a six digit verification code by email, no password is required.
A $15 return fee will be deducted from your refund to cover the cost of return postage. Refunds will be processed once your returned item has been received and inspected to ensure it meets our return conditions.
Exchanges
If you need a different size or would prefer another Sunray Ave swimsuit, we’re happy to arrange an exchange within 14 days of delivery.
Exchanges cannot currently be processed through our online returns portal. Please email hello@sunrayave.com with your order number and the details of the item you would like to exchange. A $30 exchange fee applies to cover return postage and the cost of sending your replacement item. Your replacement item will be sent once your original item has been received and approved for exchange.
Return Postage
A $15 fee applies to all returns and will be deducted from your refund or paid as part of the return process. A $30 fee applies to all exchanges, covering the return and replacement postage.
Defective or Faulty Items
Your satisfaction is incredibly important to us. If your swimsuit arrives with a manufacturing fault or you experience a quality issue that is not the result of normal wear and tear, please contact us at hello@sunrayave.com as soon as possible.
Please include your order number and clear photos of the issue so we can assess it and work with you on the best solution. Faulty items are handled separately from change-of-mind returns, and we will not charge you a return or exchange fee where the issue is determined to be a genuine product fault.
Still have Questions?
If you’re unsure whether your return or exchange is eligible, or you need help with the process, please contact us at hello@sunrayave.com and our team will be happy to help.