Last updated: 17/07/2026
Sunray Ave ABN: 93 382 587 839 (“Sunray Ave”, “we”, “us”, “our”)
Sunray Ave respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, or interact with us.
This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Personal Information We Collect
We may collect personal information including, but not limited to:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Order and purchase history
- Payment information (processed securely by third-party payment providers)
- IP address, browser type and device information
- Website usage and browsing behaviour (via cookies and analytics tools)
- Any information you voluntarily provide to us (e.g. via contact forms, emails, or social media)
We only collect personal information that is reasonably necessary for our business operations and to provide our products and services.
2. How We Collect Personal Information
We may collect personal information when you:
- Make a purchase from our website
- Create an account
- Subscribe to our email or SMS marketing
- Contact us via email, social media or contact forms
- Participate in promotions, giveaways or surveys
- Browse our website (via cookies and analytics technologies)
3. How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil orders
- Communicate with you regarding orders, enquiries or customer support
- Provide customer service and manage your account
- Improve our products, services and website functionality
- Send marketing communications (where you have opted in)
- Administer promotions, competitions or giveaways
- Detect and prevent fraud or misuse of our website
- Comply with legal and regulatory obligations
We do not sell or rent your personal information.
4. Disclosure of Personal Information
We may disclose your personal information to trusted third parties where necessary, including:
- Payment processors (e.g. Shopify Payments, Stripe, PayPal, Afterpay)
- Shipping and logistics providers
- Website hosting and IT service providers
- Analytics providers (e.g. Google Analytics)
- Marketing platforms (only where you have opted in)
- Professional advisers (e.g. accountants, legal advisers)
- Government authorities where required by law
These third parties are only provided with the information necessary to perform their services and are required to protect your information.
5. Overseas Disclosure
Some of our third party service providers may store or process data overseas (including in countries such as the United States). Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.
6. Payment Information
We do not store credit card details. Payments are processed securely by third-party payment providers in accordance with their own privacy policies and security standards.
7. Cookies and Analytics
We use cookies and similar tracking technologies to:
- Improve website functionality
- Understand how visitors use our website
- Measure marketing performance
Cookies may collect information such as IP address, pages viewed, and time spent on the website.
You can disable cookies through your browser settings; however, this may affect website functionality.
8. Marketing Communications
If you opt in, we may send you marketing communications via email or SMS.
You can opt out at any time by:
- Clicking the “unsubscribe” link in our emails
- Adjusting your communication preferences
- Contacting us directly
Even if you opt out of marketing messages, we may still send you transactional or service-related communications (such as order confirmations).
9. Accessing and Correcting Your Personal Information
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We may need to verify your identity before fulfilling your request. We will respond within a reasonable timeframe and in accordance with applicable law.
10. Data Security and Retention
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal obligations. When no longer required, personal information is securely destroyed or de-identified.
11. Children’s Privacy
Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us support@sunrayave.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.